Terms of Service
Revision #3
Welcome to Slicie! We made an effort to make our Terms of Service as accessible as possible. Here are a couple of words we use frequently in the terms below. When we say "Services", we're referring to that broad range of services we offer, like our web hosting, networking, support, websites (like this one), and applications. In general, if we're doing something for you or providing you with something (even a virtual thing), that's one of our "Services". When we say "Slicie," "we," "us," or "our," we’re referring to Slicie LLC, our Arizona-based company.
Whether you’re just visiting or actively using our services, these terms are for you – and that means not just account holders but anyone who might be using our services on your behalf, like your team members, developers, or contractors. By engaging with our services, you're agreeing to these terms, so we encourage you to read them carefully and reach out if you have any questions.
Understanding our Terms of Service
We've done our best to strike a balance between making these Terms easy to read and making sure they cover all the legal bases. But let's be real: legal stuff can be tricky. If there's anything here that doesn't make sense to you, or if you're not comfortable with something, please let us know. We're here to help clarify things.
And here's something really important: if you have any reason to believe that these Terms might not be legally sound, or if something doesn't sit right with you, it’s better to not use our services. We want to be on the same page with our users, so we encourage you to get in touch if you have concerns or questions before continuing to use Slicie.
Privacy Policy
We're not in the business of surprises when it comes to your data, so we've laid it all out in our Privacy Policy. We encourage you to take a look – it's where you'll find all the details on how your information is collected, used, and kept safe.
Third Party Software
When you use Slicie, you get to tap into a whole bunch of handy tools and software that we don't make ourselves—like various Linux flavors (think Ubuntu or CentOS), apps (WordPress and Magento ring a bell?), and interfaces (NoVNC for that server access and "filebrowser" for backups). These are all crafted by third-party wizards, not by the Slicie team. Just so we're clear: while we hook you up with these tools because they're super useful, we don't have a hand in how they work. That means we can't oversee them or promise they'll work a certain way. We think they're great, but we can't provide any guarantees about their performance.
Prices in US Dollars
Just so we're on the same page, when we talk prices, we're talking in US Dollars. So if you see a charge for "$25", that's the same as 25 bucks in USD. Unless we say otherwise, that's the currency we're rolling with.
Free Trial
If you're new to Slicie and call the US home, you're in luck! You get to take Slicie for a spin with a 60-day free trial. This is for the fresh faces around here—so if you've never given Slicie a whirl before and haven't had a trial with us, step right up. Just a heads up: if you're not eligible, we might have to cut the trial short, but we'll do that fairly and let you know why.
Think of this trial as your VIP pass to explore what Slicie can do for you. We're all about helping you figure out if we're a match for your future plans. But let's keep it real—if it looks like you're just here for the free ride (like using our services to mine crypto without the intention of sticking around post-trial), we might have to say our goodbyes early.
And about the limit: you can try services up to $250. We’ll keep you posted on what you’re using, so you won’t get any surprises when the trial's over. If your tab hits that $250 mark, the trial's over, and it's time to talk about regular billing.
Usage Restrictions Prior to Payment
Before you make your first payment, we might set some limits on how much you can use—like the number of hosting services (servers, shared hosting, licenses, you name it) and the resources (think CPU power, memory, etc.). Don't worry, we're not being stingy! We just want to make sure our relationship starts on the right foot, with the understanding that while we're here to support your growth, we're also running a business. It's all about balance, making sure our services aren't stretched thin without a path to us teaming up long-term.
Billing for Usage
Resource pricing is based on a 31-day month for ease of calculation and includes:
- 1 vCPU/CPU/Core: $1/month
- 1 GiB RAM/Memory: $1/month
- 1 GiB NVME/Storage: $0.10/month
- 1 IPv4 Address: $1/month
- 100 GiB Outbound Network Transfer: $1
CPU, RAM, and NVME are billed based on their average usage rate over time.
Outbound Network Transfer is prorated based on your usage. For instance, if you use 1 GiB, it costs 1 penny.
Acceptable Use of Services
Slicie primarily provides Services in the form of web hosting, such as "infrastructure as a Service". You agree to use our Services in a way that is acceptable to Slicie. The requirements for the Terms are outlined below.
You may not use Slicie to do any of the following:
- Intentionally harm other users on our infrastructure.
- Originate any attack of any kind against anyone. For instance, you may not execute a "denial of Service" attack on any network or any infrastructure.
- Send SPAM e-mails
- Circumvent the laws in Slicie's jurisdiction (Maricopa County, Arizona, United States). For instance, you may not host child pornography.
- Attempt to defeat the security of anyone's property or Services.
- Intentionally violate the copyrights and intellectual property of others. For instance, you may not run a website (or any Service, like FTP) that gives away movies you do not own the copyrights to. See "Copyright and Trademark Policy" below in these Terms.
Shared Responsibility For Cloud Servers
Once we grant you access to your own cloud server, you assume responsibility for the security of said server. This includes ensuring that your server is not utilized for launching attacks on others and that it is not employed for transmitting spam emails. While we are accountable for the infrastructure that powers your cloud server, you bear the responsibility for all activities occurring within your virtual environment.
Our Right to Say No:
We're all about freedom and flexibility at Slicie, but we do have to draw the line sometimes. If we bump into a situation where things aren't working out, we reserve the right to part ways. This could happen if we notice you're using our web hosting in a way that's not cool with us, or for other reasons listed in our Terms like "Copyright and Trademark Policy", "Acceptable Use of Services", or if there are "Chargebacks and Disputes".
Keeping Things Respectful:
We're here to support you, but we've got to make it clear: respect is a two-way street. If things get out of hand and anyone starts throwing around words or actions that are offensive, threatening, or just plain unkind to our team, we may have to stop our chat or services. Our team members are real people, just like you, and they deserve a safe and respectful work environment.
Playing Nice with Our Gear:
As for our tech and infrastructure, it's tough – but it's not indestructible. If you're doing something that's causing harm, we may need to hit the pause button on your service. We'll try to give you a heads up if it seems like an honest mistake. But don't worry too much – we've built our system robust enough that it's really hard to mess things up by accident. We're talking about the not-so-accidental stuff that a typical user wouldn't run into.
Maximum Liability
We all know tech can be fickle, and while we strive for perfection, hiccups happen. That's why we encourage you to be ready, just in case. Back up your data regularly and keep those backups offsite—think of it as your digital insurance policy. If something goes sideways with our services, having a backup plan, like database replication with another host, means you'll be back on your feet in no time.
And let's talk worst-case scenarios: if things do go pear-shaped, we've got to set some boundaries. Our liability is capped at either $10,000 or your last six months of hosting costs with us—whichever is lower. It's about keeping things fair and manageable for both of us.
Non-Payment
We may also suspend or terminate services for accounts that do not make timely payments or are in a past-due state. Additionally, we reserve the right to refuse to meet a level of service based on your creditworthiness, which we determine based on our experiences with you in the past. For example, if we do not believe that you are likely to pay for services that would result in a significant outstanding balance, we may choose to restrict your ability to scale your services. In such cases, we will likely issue a non-scheduled invoice (one that is not generated at the typical monthly interval) in an effort to avoid suspending services and minimize our financial risk.
Cancellation & Termination of Services
You can stop using our Services at any time.
If you currently have a product or Service with a cost associated with it ("paid Services"), you must notify us of your desire to end your Service. You may cancel your paid Services through our "customer portal", which is accessible through our website. If you are unable to cancel your Services through our customer portal, you must notify us of your intention to cancel your server by contacting us. If you are consuming a paid Service, you may still owe money to Slicie. You may terminate your Services with us to prevent further accumulation of costs, but you agree to pay any due balance on your account. We generate invoices for Services rendered in the past, so we may still generate an invoice for rendered Services that were previously un-invoiced. You still agree to pay for Services provided before your termination, including when an invoice is generated for those Services after your termination of the associated Service.
Third-party Products and Content
You agree that Slicie does not assume responsibility for any products, content, Services, websites, advertisements, offers, or information that is provided by third parties and made available through the Services, nor does Slicie assume responsibility for your interactions with any Third Party Provider (including an "image" provided by Slicie for use on your server). If you purchase, use, or access any such products, content, Services, advertisements, offers, or information through the Services or you engage with any Third Party Provider, you agree that you do so at your own risk and that Slicie will have no liability based on such purchase, use access, or engagement.
In particular, although Slicie provides the ability to easily use certain operating systems, applications, and control panels, Slicie does not assume any responsibility for the quality of those things or guarantee their quality or functionality.
Services provided "AS-IS"
Our services come to you "as is" and "as available." What does this mean? It's our way of saying that while we're committed to providing you with great service, there are certain things we can't promise. We can't guarantee that everything will be perfect all the time – like uninterrupted service, error-free software, or that every third-party service we use will always meet your expectations.
We want to be upfront about this: when you use Slicie, the nitty-gritty details – like ensuring the service fits your specific needs or that it’s error-free – are on you. We're here to provide the service, but we can't account for every possible hiccup along the way, especially those caused by things outside our control (like third-party providers or unexpected malware).
Also, just to be clear, we're not on the hook for any costs or damages that might happen while you're using our service. This includes things that might go wrong with third-party services we connect you with. We hope it doesn't come to this, but if you ever have a problem with one of those third-party providers, we can't be part of that dispute.
About legal rights: We know laws differ from place to place. So, if your local laws have different rules about warranties and liabilities, our terms will bend where those laws apply. This means that some of the things we've said about limits to our responsibility might not apply to you, depending on where you are.
Indemnification
Let's talk about responsibility. If something goes sideways because you didn't stick to our rules, used our services in a way you shouldn't have, or because someone used your Slicie account without our okay, you've got our back. This means if any legal issues pop up from these kinds of situations—like someone taking us to court or slapping us with fines—you'll step in to help cover the costs, including lawyer and expert fees. This also applies if you get into a dispute with someone else over your use of Slicie, whether it's another user or a third-party provider.
In legal speak, you're agreeing to "indemnify" Slicie and our team—that includes everyone from our directors and employees to our partners. You're saying you'll defend us (legally speaking) and keep us from getting hit with any financial losses because of your actions.
Disputes & Arbitration
We hope it never comes to this, but if there's a legal disagreement between you and Slicie, we prefer to sort things out in a way that's faster and less formal than going to court. That's where arbitration comes in.
First Things First:
If you have an issue, let's try to sort it out together first. Before you think about legal action, reach out to us, and we'll do our best to resolve things amicably.
When to Use Arbitration:
If we can't resolve our issues together, both you and Slicie agree to settle any disputes through binding arbitration, not in court. This includes anything related to your use of our services, any transactions you make through us, or really any part of your relationship with us as a customer.
Exceptions to the Rule:
But there are exceptions. You can still bring small claims to small claims court if they fit the court's requirements. And if it's a matter of protecting intellectual property rights, we both can go to court to get an injunction or similar relief.
The Bigger Picture:
This arbitration agreement is retroactive. It applies to issues that came up before these terms even existed. And when it comes to enforcing this agreement, we follow the Federal Arbitration Act. If for some reason the Act doesn't apply to an issue, then we'll follow the laws of the state where you live.
Trial By Jury Waiver:
Here's something important: by agreeing to these terms, both you and Slicie are choosing not to have a jury trial for any legal issues that fall under our arbitration agreement. It's a mutual decision, meaning if there's a dispute, we're agreeing upfront that a jury won't decide the outcome.
Class Action Waiver:Also, by agreeing to these terms, you're saying no to participating in class actions against us. This means you can't join others in a class action lawsuit or arbitration against Slicie, nor can you bring any claims on behalf of others. Any disputes will be handled individually. So, if there's an issue that goes to arbitration, it's just between you and us, no one else. The arbitrator can only make decisions about your specific case and can't make rulings that affect other users of Slicie. There won't be any joint cases or group arbitrations based on these terms.
Controlling Law
For our friends in the United States, the rules of the game are pretty straightforward. These Terms, and how we handle any issues between us, are governed by the laws of Arizona. That’s unless we're talking about arbitration, which has its own set of rules as outlined in the "Arbitration Agreement."
If a dispute arises that's outside the scope of the Arbitration Agreement, and we need to take it to court, we'll do so in Maricopa County, Arizona. By agreeing to these Terms, you're okay with any such court cases being handled there. This is about making sure we have a clear playing field for resolving disputes.
Entire Agreement & Severability
These Terms, subject to any amendments, modifications, or additional agreements you enter into with Slicie, shall constitute the entire agreement between you and Slicie with respect to the Services and any use of the Services. If any provision of these Terms is found to be invalid by a court competent jurisdiction, that provision only will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect.
To provide an example, if your local jurisdiction's laws dictate that a small portion of our Terms cannot be enforced, you agree that only that smallest portion of our Terms will be invalid. You agree to still be bound by the Terms, excluding that portion found to be invalid.
No waiver
Slice's failure to monitor or enforce a provision of these Terms does not constitute a waiver of its right to do so in the future with respect to that provision, any other provision, or these Terms as a whole. In particular, you as the user, may likely fail to comply with the individual specifics of these Terms. We likely will continue to provide Services as long as it appears you are trying to comply in "good faith". Although we will not necessarily enforce these Terms at one moment, we may do so in the future. Your failure to abide by these Terms, in combination with our failure to enforce these Terms, does not void these Terms or stop us from enforcing these Terms in the future.
Assignment
You may not assign any of your rights, licenses, or obligations under these Terms. Any such attempt at assignment by you shall be void. Slicie may assign its rights, licenses, and obligations under these Terms without limitation.
Changes of Terms
Slicie is a new company, and we will likely change our Terms numerous times in the future to adapt to changes to our policies. We will maintain previous versions/revisions of these terms on its website, found at this same URL. At our discretion, we will contact you about changes to our terms. If want to receive notifications about any update to our Terms, you must opt-in to receive those notifications within our customer portal.
Copyright and Trademark Policy
Slicie respects the intellectual property rights of others and has implemented a copyright and trademark policy in accordance with the Digital Millennium Copyright Act (DMCA) and other relevant laws. We understand that users of Slicie, particularly those interested in Services related to hosting content, have a specific interest in the policies we have towards content that might be disputed through copyright claims.
It is expensive to deal with DMCA "take down requests", as our team first attempts to verify that it is a legitimate request before involving you. We are also responsible for ensuring that you comply with the request. For those reasons, we reserve the right to suspend any Services provided to you, at our sole discretion and without notice, when you repeatedly infringe copyrights or other intellectual property rights. Beyond suspending Services, under more extreme examples of intellectual property abuse, we reserve the right to terminate your Services entirely. It is not our desire to inconvenience our users, but users who repeatedly infringe the copyrights and intellectual property rights of others become too great of a burden for our business, which negatively impacts all of our customers.
If you are a copyright owner, and you believe our Services have infringed upon copyright rights or intellectual property, you can reach us using the contact information provided below. The Digital Millennium Copyright Act has specific requirements for you as the copyright owner. You can find a general overview of this process on nolo.com.
Attention: DMCA
18521 E Queen Creek Rd. #105-206
QUEEN CREEK ARIZONA 85142
dmca@slicie.com
In order to provide a valid request in accordance with the Digital Millennium Copyright Act, you should (and may be explicitly required to) follow the following expectations:
- An electronic of physical signature of a person authorized to act on behalf of the owner of the copyright.
- The contact information, including the name of the owner of the copyright and your name, title, address, telephone number, and email address. We will respond to your request with that information.
- A claim that the infringing material is currently present on one of our Services, with a description of how we can locate that material. It is helpful to provide a "screen capture" showing the copyright material. If the material is hosted on a website, please provide us with a URL.
Copyright and Trademark Policy for content you place on our infrastructure
You must own the copyright to any content that you upload or transmit to our infrastructure. We are required to abide by the Digital Millennium Copyright Act, and we will enforce its terms.
You agree to actively participate in a copyright dispute, and take appropriate action to resolve a copyright dispute. You can read what you will generally be expected to do on nolo.com, which has a useful article detailing the specifics. If you do not comply with a copyright dispute, we reserve the right to suspend or terminate Services.
Legal Contact
If you have any questions, or comments about these Terms please contact Slicie at:
Attention: LEGAL
18521 E Queen Creek Rd. #105-206
QUEEN CREEK ARIZONA 85142
legal@slicie.com
We do retain the Services of a law firm dealing with intellectual property as well as business litigation. When appropriate, we may refer you to our attorneys with that law firm. To keep costs lower, we will deal with most issues, such as DMCA requests, with non-lawyer team members.
No children 13 years old or younger
Children are prohibited from using our Services if they are 13 years old or younger.
Revisions
Current: Revision 3 - November 9th, 2023